Product Details

Lintasarta Empowerment on Advance Professional Services (LEAPS)

LEAPS provides professional services for various activities Network & Information Technology (IT) field. With LEAPS, these activities can be completed better & reach 50% efficiency, and you can focus more on increasing the value of the company's business.

Benefits

With the support of reliable & professional resources, we assist you to accomplish your work efficiently. You can reduce employee costs, save time for recruitment & training, while giving the best service.

Service Features

Coverage Area

  • Scope of service are all national wide coverage, with 50 LA office representative

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On Demand Flexibility

  • Dimana kita mention memiliki layanan berbasis IT dan juga layanan komunikasi data
  • Offering bundling with branch or Data Center
  • Focus on multi-layer industry

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SLA (Service Level Agreement)

  • Service level guaranteed based on severity level up to 99%
  • Including incident & management tools (free for customer)
  • 431 Lintasarta’s resources have been completed in many ICT certification
  • LEAPS dilengkapi dengan lebih dari 400 tenaga ahli yang memiliki sertifikasi keahlian khusus yakni cloud service certified, data center certified, managed service certified, security certified, internet protocol certified, support & management certified, information technology certified

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Services Excellence

Paket Layanan Berbasis SLA merupakan layanan IT yang menjamin tercapainya SLA sesuai dengan kesepakatan dengan pelanggan yang terdiri dari:

  • Level 1
Mengelola aduan dan penyelesaian terkait IT yang datang dari karyawan internal, (mis. melakukan reset password dan perangkat; melakukan test koneksi dari cabang ke pusat, pusat ke cabang, test aplikasi) dan menjamin SLA yang disepakati:
  • IT Helpdesk
  • Call Center




  • Level 2
Mengelola aduan atau request eskalasi aduan dari IT Helpdesk atau Call Center, (mis. penanganan troubleshooting on site, remote access, dll).
  • Managed Branch
  • Managed Server
  • Managed Network
  • Managed Storage and Backup
  • Managed Virtualization
  • Managed Database and Apps




  • Level 3
Melakukan improvement system IT dan eskalasi aduan lebih lanjut, (mis. melakukan konfigurasi global / core, melakukan troubleshooting dependensi antar sistem seperti antara database, storage, dll), melakukan change management di IT (mis. penggantian perangkat, melakukan instalasi aplikasi baru, dll):
  • IT service management







Paket Layanan berbasis headcount merupakan layanan IT yang menjamin ketersediaan jumlah engineer dengan kompetensi yang sesuai yang terdiri dari:

  • Level 1
Menjalankan tugas-tugas tim IT dasar seperti melakukan reset password dan perangkat, melakukan test koneksi dari cabang ke pusat, pusat ke cabang, test aplikasi; dll
  • IT Helpdesk Agent
  • Call Center Agent




  • Level 2
Menjalankan tugas-tugas tim IT level menengah seperti penanganan troubleshooting on site, remote access, perubahan konfigurasi global/core, dll
  • Field Engineer
  • Engineer on Site / EOS
  • Teknisi
  • Network Operation Center Engineer / NOC Engineer




  • Level 3
Menjalankan tugas-tugas tim IT yang kompleks seperti melakukan troubleshooting dependensi antar sistem seperti antara database, storage, melakukan change management di IT, penggantian perangkat, instalasi aplikasi baru, dll.
  • System Engineer
  • Server Engineer
  • Virtualization Engineer
  • Database and Apps Engineer
  • Network Engineer
  • Storage and Backup Engineer






Layanan LEAPS Lintasarta sudah termasuk:


1. Compliance dengan standard industry
2. Tools pendukung layanan :
  • Software ticketing management service desk
  • Software NOC
  • Laptop/PC
  • IP Phone
  • Digital Absent Machine
  • Seragam (uniform)
  • PPE (personal protective equipment)

Standar Kerja LEAPS Lintasarta:


  • SMK3 PP (Occupational Safety & Health)
  • PCI (service Provider Compliance with payment card industry Data)
  • ISO27001 (Information Security Management System)
  • ISO14001 (Environmental Management System)
  • ISO20000-1 (Information Technology Service Management System)
  • ISO 9001 (Quality Management System)
  • OHSAS 180001 (Occupational Occupational Health and Safety Assessment Series)