Modem Condition

Handling

Power, DCD/109, TD/103, RD/104      All On 

1.        Network and Modem OK

2.        Application is not OK yet, do Modem/router reset

3.        Try application

4.        If application still failed then call Lintasarta

Power, DCD/109, RD/104 On, TD/103 Off 

1.        Check cabling from modem to router on computer

2.        If application still failed, call Lintasarta

Power, DCD/109 On, TD/103, RD/104 Off 

1.       Check application from branch office to Head Quarter r

2.        If application still failed, call Lintasarta

Power On, DCD/109, TD/103, RD/104 All Off 

1.        Reset MODEM

2.        Check phone cabling to modem

3.        Test tone at  phone line by disconnecting cabe from modem and attach to ordinary phone. For line a dial tone is exist.

4.         If application still failed, call Lintasarta

Only for datent DOV 64 Kbps

1.        Reset MODEM

2.        Check phone cabling to modem assure line connected properly with modem filter and from filter modem to line modem. Further description of filter modem can be found on remark column

3.        Test tone phone line connector from Telkom to Ine port. Assure its connected to modem filter, insert connected to modem filter, insert connector tp ordinary phone.

Power, DCD/109, TD/103, RD/104 All Off

1.        Check AC power supply.

2.        Remove AC power modem

3.        If indicators still off, call Lintasarta

Fail / Alarm On

1.        Check cabling connceted to modem

2.        Reset MODEM

3.        If indicators still on, call Lintasarta