OVERVIEW
Service industry has undergone revolutionary period in implementing ICT applications, including implementing internet access in their value chain. However, the industry still deal with some challenges, such as quicker, more transparent and flexible service to the customers. The industry players seek for innovation in products and services so that to increase values of shareholders, develop the business and promote greater satisfaction for their customers and business partners.
OPPORTUNITIES
Lintasarta can help the optimum usage of Information and Communication Technology (ICT) services for the service companies can attract new customers while maintaining existing customers. We also support the enhancement of the existing system to help improve customer's trust and satisfaction by introducing new ways to optimize supplies, rates and inventory, enhance efficiency in every process line, expand coverage to reach wider base of business partners and customers while supporting the after-sales services.
SOLUTION
For sub segment market, such as consulting industry, educational sector, hospitals and personal service that focus on service excellence, Lintasarta offers internet solution to ease access to the customers and enhance their comfort. We serve those that need low traffic and dedicated domestic and international access using fixed line adjustable to the demands of customers in the industry. For high speed internet access in domestic as well as international using the fixed line, customers may opt for LINTASARTAnet solution. The mobile internet users may use high speed access, IdOLA, which has economical value.
Especially for travel & tourism industry, Lintasarta offers data communication that connects to Abacus' reservation system in more practical and efficient ways while maximizing communication system and data administration of the company.
For big travel bureau, Lintasarta provides WAN (Wide Area Network) solution that integraes every computer in branch offices in one network so as to link the company to the provider of reservation information provider in one connection. Thus all computers in the travel companies can be well integrated so as to ease management to attain latest data at minimum cost.
In addition, we also have customized SMS Interactive solution that can be adjusted to the needs of each sub segment. The players in the educational sector may adopt this solution for sharing information on values to the students, distributing information on graduation for elementary/junior/high school students, and others. Hospitals can find SMS Interactive the best solution to replace the membership cards, reservation system (inhouse treatment, walk-in checkup) and customer service (such as information on schedule for doctor's visit). In a while, tourism players may adopt this solution to share information about flight schedule, hotel, restaurants in destination countries/cities at real-time.
Besides SMS Interactive, SMS Broadcast from Lintasarta can helps tourism players to distribute information about promotions of travel packages and discounted airline tickets. The hospitals need this solution to inform promotion on free checkup program, discounted reservation, next event's promotion, notification/reminder/alert (transaction, payment maturity) and greetings to member patients.
To help the tourism players promote new travel packages and discounted airline tickets to existing customers, Lintasarta offers Corporate Mail. This solution can be helpful for big hospitals to send billing statements to the patients or send new medical promotions and programs to member patients. For players in the educational industry, such as big universities, the solution will help distribute the statement on tuition fee for next semester to the students or promote next events in the campus.
Tourism players can use the Corporate Mail solution to promote new travel packages and ticket's promotions to their existing clients. Smartcard system solution will help the database connection in hospitals, such as updating data of card holders in the related hospitals so that duty doctors can update the medical record of card holders as treatments.
The purposes of the card expansion are:
- Mobile saving patient data: usage of hospital's card function for immigration purpose (medical record).
- Yellow card substitute: Yellow card is used by immigration office for medical record purposes of tourist arrivals whether they need special treatment or not.
- Cooperation with duty doctors to expand services to the patients (medical record of the patients can be accessed by non-hospital duty doctors).
The benefits of implementing the solution are reducing potential false information on patient's data and easing data administration and monitoring status progress of a patient. Patients of the hospitals will find the hospitals' services much more comfortable.
Lintasarta helps the industry players bring into realize their vision of service excellence through the implementation of best ICT technology.
Lintasarta is Solutions for Your Vision.
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